This Privacy Policy explains what personal information hyph collects from registered players in the Philippines, how we use and store it, and what rights you have over your own data. We are committed to keeping your information secure and using it only in ways that support your experience on our platform.
Last updated: 2025. This policy applies to all users accessing hyph from the Philippines.
When you register and use the hyph platform, we collect certain personal information that is necessary to provide you with a safe and functional gaming experience. This includes your full name, date of birth, email address, mobile number, and the payment details you use for deposits and withdrawals. We also collect technical data such as your IP address, device type, browser information, and session activity logs to help us maintain platform security and detect unusual behaviour. During identity verification processes, we may request a government-issued ID or other supporting documents as required by Philippine regulations. All information you provide is used solely to operate and improve the hyph platform and to comply with our legal obligations. We do not collect more data than is reasonably necessary for the purposes described in this policy.
The personal information we collect is used primarily to create and manage your account, process your financial transactions, and ensure you can access all features of the hyph platform. We use your data to verify your identity and eligibility, communicate important account updates, and send you relevant promotional offers if you have opted in to receive them. Technical and behavioural data helps us improve platform performance, resolve technical issues, and protect all users from fraud or abuse. We may also use anonymised and aggregated data for internal analytics and platform development — this data cannot identify any individual user. If you have given us permission to send marketing communications, you may withdraw that consent at any time by contacting our support team at support at hyph.bio. We will never use your data for purposes that are unrelated to operating and improving the hyph service.
hyph does not sell, rent, or trade your personal information to any third party for their own commercial purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud hosting providers — but only to the extent necessary to fulfil those specific functions. All third-party partners who handle your data on our behalf are bound by strict confidentiality obligations and are not permitted to use your data for any other purpose. We may also disclose your personal information to Philippine regulatory authorities or law enforcement agencies if we are legally required to do so, or if we believe disclosure is necessary to prevent fraud, protect user safety, or comply with a court order. In any such case, we will only share the minimum amount of information required. We will not share your data with unrelated advertising networks or data brokers.
We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. Your data is stored on secured servers with encrypted transmission protocols, and access to personal data within our organisation is restricted to staff who need it to carry out their responsibilities. While no system can guarantee absolute security, we continuously review and update our security practices to reflect current standards. Your personal data is retained for as long as your account remains active and for a reasonable period after closure, as required by our legal and regulatory obligations under applicable Philippine laws. When your data is no longer needed, it is securely deleted or anonymised in accordance with our internal retention schedule. If you have concerns about data security, please do not hesitate to reach out to our support team.
As a user of the hyph platform based in the Philippines, you have certain rights regarding the personal information we hold about you. You have the right to access a copy of your personal data, request corrections if any information is inaccurate or outdated, and ask us to delete your data subject to our legal retention obligations. You may also object to certain uses of your data, request that we limit how we process it in specific circumstances, and withdraw any consent you have previously given — for example, consent to receive marketing communications. To exercise any of these rights, please contact our support team at support at hyph.bio with a clear description of your request. We will respond within a reasonable timeframe and in accordance with our obligations under applicable Philippine data protection law. We are committed to handling all data rights requests fairly and transparently.
hyph reserves the right to update this Privacy Policy at any time to reflect changes in our practices, platform features, or legal requirements. When changes are made, we will publish the revised policy on this page with an updated effective date, and where appropriate, we may notify you via email or an in-platform message. Your continued use of the hyph platform following any update to this policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically so that you remain informed about how your information is being handled. If you disagree with any changes to this policy, you should discontinue use of the platform and contact us to discuss your options. For any questions about this Privacy Policy or our data practices, please contact us at support at hyph.bio.
A quick reference to the key topics addressed in our Privacy Policy.
Name, contact details, payment info, device data, and ID documents for verification — only what is needed.
Account management, transaction processing, fraud prevention, and optional marketing with your consent.
Trusted service partners and regulators only — never sold or shared with unrelated advertisers.
Encrypted storage, restricted access, and secure deletion when your data is no longer needed.
Access, correct, delete, or restrict your data. Withdraw consent anytime. Contact support at hyph.bio.
This page is updated when our practices change. Continued use means acceptance of the current version.
Our FAQ page covers the most common questions from Philippine players. If you are ready to join the platform, creating an account is free and takes just a few minutes.